ATO taps Sitecore for digital experience platform – Strategy – Software

The Australian Taxation Business has settled on Sitecore for its new electronic knowledge platform (DXP), with its main buyer-facing internet site predicted to changeover before the stop of 2023.

The US-primarily based program firm was awarded an original $2.5 million contract to offer the organization-huge system final thirty day period subsequent a four-month tender.

The DXP will bring all of the nationwide revenue agency’s internal and exterior web-sites on to a one platform on AWS and Azure, providing clients and team a “next generational digital experience”.

Internal and external web pages, together with the ATO’s information platform, are “currently managed in isolation of other electronic instruments and services”, in accordance to the original tender documents.

“The contemporary, reliable, and scalable digital platform will replace recent legacy answers… and other internally produced business apps now approaching conclusion of existence,” an ATO spokesperson told iTnews.

“It will be configured to company bigger responsiveness and higher shopper pleasure in the ATO’s electronic self-provider channels, encouraging to hold Australians informed of their tax and tremendous obligations.”

The spokesperson claimed operate on the project would get started on 22 March, with the ato.gov.au internet site to changeover to the DXP in late 2023.

Other domains, which include abr.gov.au, sbr.gov.au and employees.gov.au, are also predicted to change more than time.

Saying the contract, Sitecore reported DXP would give the ATO the capacity to “shift exterior web-sites, and inner information websites, from isolated and siloed solutions”.

“This will empower ATO’s employees to change the way they function and talk by facilitating the rapid delivery of consistent, exact facts, as properly as collaborate across its… channels,” it claimed.

Sitecore Asia-Pacific and Japan president Joey Kim stated the enterprise is “delighted to operate with the ATO to support them rework their electronic experience”.

“Effective information and communications are critical when developing trust with the Australian local community,” he mentioned.

Sitecore at present assist much more than 40 federal and state government businesses in Australia and New Zealand.